Former MP Wee Choo Keong first brought this to light, see ‘Now every disabled is charged RM60 for wheelchair service‘.
In response to yesterday’s The Mole report, AirAsia replied that its service is free for certified OKUs — “Disabled guests only need to key in their OKU / disability card number during the online flight booking process and present the actual card upon check-in at the airport”.
AirAsia also clarified that “Non-disabled guests who require the usage of wheelchairs without pre-booking online will be charged RM60 for a single usage.”
Now let’s get the airline’s explanation straight. The company is saying that its fee is waived only for passengers who have a “disability card”.
Hullo! Elderly folks require the use of wheelchair too. And they are not disabled. They’re just in their twilight years and sometimes not in robust health.
For many years now, AirAsia is the LAST airline I would choose. If possible, I’d be happy never to fly AirAsia for the rest of my life.
Their delays in take-off are legendary. Way, way back when they first started, I took one of their flights to Kuching and on our return trip, the plane left earlier (!!) than scheduled … without informing us (and without us). Can you beat that?!
AirAsia has been inundated every now and then with much, much worse complaints that the personal one I’ve related above. They treat their passengers like s*@#.
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